I’ve long been captivated by the idea of creating a leadership “user’s manual.” The basic idea is that managers should create a short guide to their personality, work style and, yes, even quirks, so ...

A viral video decries that there is no iPhone user manual. So, it's a good thing there are some easily downloadable, straight from Apple. If you don't know — and that is the point, few do — then what ...

Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even turn on ...

A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...

Interested in more careers-related content? Check out our new weekly Work Life newsletter. Sent every Monday afternoon. When Michelle Bertholet hired a new employee last year, she gave careful thought ...