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While we all have our pet peeves when it comes to hotel stays, it seems one of the biggest pain points among travelers is unfriendly hotel staff. New research from ALICE, the hotel operations platform ...

You can book your room, pack your bags, and show up with your confirmation number in hand, but that doesn’t mean you know what’s really going on behind the front desk. While hotel employees might ...

Employee turnover in the hospitality industry costs restaurants and hotels billions of dollars each year, with worker turnover rates as high as 95 percent for some properties, according to the ...

An icon in the shape of a lightning bolt. Impact Link For three years, I worked at a popular hotel chain and witnessed the inner workings of the hospitality industry. My experiences, which spanned ...

The American Hotel & Lodging Association suggests leaving a $1-to-$5 tip per day for the housekeeping staff. This page includes information about these cards, currently unavailable on NerdWallet. The ...

The US hotel industry has been grappling with inadequate staffing and higher wages — and the problems are expected to push travel costs even higher than they already are. In 2024, hotels across the US ...

Last month the organization YouGov polled 1,219 adults about their hotel stays. Results indicate that most hotel guests (62%) are not frustrated by a lack of fitness center, spa or a trendy bar as ...

Checking into a hotel room usually triggers the same little ritual: bag on the bed, shoes off, curtains open, then a quick scan for the minibar and thermostat. One piece of advice turns that sequence ...