Artificial intelligence and augmented reality are terms that are not entirely foreign to us anymore. This is because so much of the technology that we enjoy today involves either or both of these ...

Working during the COVID-19 pandemic presented various challenges for businesses. Especially for service providers who rely on customer interaction. To ensure providers are ready to face those ...

Real-time collaboration between remote experts and on-site field personnel has become an ideal use case for the technology available today through smart glasses. Less experienced technicians can more ...

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service. This artificial intelligence tool is ...

The current market environment has required new thinking from organizations that need business to continue despite the difficult circumstances. Now, more than ever, remote assistance and augmented ...