Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few changes Costco has made over the years. Sometimes, change is inevitable. However, the problem comes ...

Customers angry at being stuck in what they say are expensive SolarZero contracts are turning to disputes resolution services for help.

And yet, one of the things Conrad seems to find time for on a regular basis is replying to angry customers on Threads. For example, a Sonos customer posted a blistering, painfully familiar rant about ...

Close-up of a Costco Wholesale shopping cart inside a warehouse aisle. - Erman Gunes/Shutterstock Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few ...