Research from the Harvard Business Review shows that rudeness is rampant in the workplace. A substantial uptick in incivility - another way of saying rudeness, disrespect and worker frustration - is ...

Being kind to service workers costs nothing. But being rude definitely has its consequences. This woman was working her shift at a fast food restaurant when a new employee struggled to take a rude ...

Ugh…this doesn’t sound like much fun. Imagine working in a retail store when you ask a customer if they need assistance, but you immediately regret asking since ...

If you find yourself being more impatient than ever before when interacting with people in customer service roles—or if you've noticed other people having a shorter fuse and snapping more ...

A few weeks ago in this spot, we had some fun venting about our pet peeves. Several of them had to do with the customer service we receive, especially from cashiers. But having spent about six years ...

Let this be your reminder to be nice to the only server during an overnight shift next time you go eat at a restaurant late at night. This iHop server posts a seven minute video disheveled after a ...

Add Yahoo as a preferred source to see more of our stories on Google. A “What Would You Do?” portrays an employee who knows how to make a car sparkle, but a rude customer watches nearby. The S&P 500, ...

A McDonald’s drive-thru worker was busted for being rude by her own mother. The now-viral TikTok video showed a cheeky mom pulling up to the service window of a local McDonald’s and jokingly demanding ...

Are you looking for a competitive advantage to keep your customers coming back? I have the answer. The 2023 Achieving Customer Amazement (ACA) study, sponsored by Five9, uncovers the current state of ...

The restaurant industry is not one for the faint of heart. It requires long hours spent on your feet, late nights and nonexistent weekends, and more filched french fries that qualify as "dinner" than ...

Karma has a way of working things out. Tipping your servers goes a long way, but so does providing good customer service. One user on Reddit shared a story years after an unpleasant experience with a ...