Capitec has launched an AI feature it says is a world-first, designed to speed up customer support by notifying agents about the potential problem a user has before they pick up a call.

Capitec has introduced a new artificial intelligence system, called Pulse, aimed at improving response times and reducing ...

Capitec is getting ready to demonstrate its first self-service kiosk for customers to apply for a Smart ID—with hundreds more ...

Capitec's new AI-powered Pulse tool cuts call centre handling times by up to 18% by prepping agents in advance.

Two women were arrested after bringing their grandmother's body into a KZN Capitec branch following a funeral policy payout ...

CAPE TOWN, South Africa--(BUSINESS WIRE)--Entersekt, a global leader in device identity and authentication solutions, today announced that Capitec Bank has implemented its innovative EMV 3-D Secure ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. nCino is assisting with building the bank’s Business Banking loan ...

Capitec Connect says its new device sales division has gained solid traction, with device sales increasing from day to day.

Capitec has announced Pulse, a new AI-enabled capability designed to remove friction from client support, according to the bank.