Patients with activated patient portal accounts report higher patient satisfaction in respective dimensions of the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that the Centers for Medicare & Medicaid Services (CMS) has approved ...

Dual-eligible Special Needs Plans are at highest risk with newest CMS changes. When CMS announced its Contract Year 2021 Star Ratings formula updates, the agency sent a clear message—Medicare ...

CMS has issued two requests for information on Consumer Assessment of Healthcare Providers and Systems surveys for outpatient surgery and hospice care in the Federal Register. CMS is seeking ...

CMS is seeking input (pdf) on a Consumer Assessment of Healthcare Providers and Systems survey for insurance exchanges. Under the Patient Protection and Affordable Care Act, HHS is required to ...

Beginning in January 2025, the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems will be mandatory for ASCs and HOPDs. The new survey from CMS will gauge ...

MINNEAPOLIS, Jan. 28, 2020 (GLOBE NEWSWIRE) -- NovuHealth, the healthcare industry’s leading consumer engagement company, today announced its new Member Satisfaction Solution to help Medicare ...

As the global pandemic begins to subside, health plans are faced with a new set of challenges. For many consumers, the past 12-plus months have been stressful, to say the least, and for health plans, ...