When calling customer service and actually reaching a real human, it's likely people end up speaking to someone outside of the U.S. about a domestic issue. It's no secret many companies outsource ...

Add Yahoo as a preferred source to see more of our stories on Google. An AI startup is selling tech to let call center agents change their accents. They say it's to protect workers from racism, but ...

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LONDON (Reuters Life!) - Regional accents may be more prominent on radio and television in today's Britain, but the "Queen's English" remains the preferred accent for call centres and promoting ...